Complaints Submission Procedure
At Aquilla Nummus Ltd we aim to provide a high standard of investment services in order to serve our clients’ interests in the best possible way. However, we understand that despite our best efforts there may be instances where a client may not be entirely satisfied. In such cases, every effort will be made to resolve any outstanding issues in a fair and speedy way.
This document outlines our procedure for the submission and handling of complaints:
Your complaint can be submitted to Aquilla Nummus Ltd in the following ways:
1. By telephone at +357 22 777858
2. By e-mail at the following address:
3. In writing to the Compliance Officer, Aquilla Nummus Ltd, 27 Evagorou Avenue, Office 61, 1066 Nicosia, CYPRUS.
The Compliance Officer will reply immediately acknowledging receipt of your complaint. He may also contact you in a few days to ask for explanations or clarifications.
In case the Compliance Officer’s investigation is not concluded in 14 days following the submission of your complaint, he shall inform you in writing on the investigation’s progress and shall continue to do so periodically until the complaints is resolved.
If you are not satisfied with the outcome of the investigation into your complaint or with the way your complaint is handled by Aquilla Nummus Ltd, you may refer the matter to the Cyprus Securities and Exchange Commission.